As a first time buyer - my experience was great! I credit everything to Bernice! She helped me and my girlfriend purchased our home in the South San Jose Area. She was very helpful from the first time that we viewed a property together up until the end when the keys were handed over. She was active in the searches. She provided last minute and weekend viewing and worked around our busy schedule. Communication and knowledge of the market and process was very superb. I was not at any given point, lost in the process, after consulting with her. She made herself available for questions and communicated as needed on important items and timelines practically around the clock. Not that I was demanding but she was mindful of my time and recognized the best times to get a hold of me. 5 stars all around and I would not only return to her but highly recommend her to everyone.