I was a first-time home buyer, so the process was a bit overwhelming. However, Bernice provided a bullet point handout explaining each step of the home buying process. Not only that, but she was always available to answer questions. She showed me tons of homes to make sure I found the right home. She never rushed me and told me to take as long as I needed to make the right decision. I found my dream home with the help of Bernice's negotiating skills and patience.