We worked with Bernice on our first home purchase and it was a wonderful experience! During our initial consultation, she explained the entire home buying process to us very clearly and paid close attention to understanding our requirements - location, home construction style, amenities and budget. We soon found a place that we loved and wanted to make an offer. However, the offer deadline was a few days away and we didn't even have a loan pre-approval yet. Bernice immediately jumped into action (on a Sunday!) and put us in touch with a loan officer who started working on the pre-approval. She simultaneously got the necessary paperwork ready for us to make an offer before the seller's deadline. Our offer was accepted, and over the next few weeks, Bernice worked with us to ensure that we did all the next steps. It was challenging because we were traveling during this period, but Bernice worked with us across time zones to get all the paperwork and inspections completed. We are now happy homeowners, thanks to Bernice. We couldn't be happier with her - she was always available, great with communication, very efficient and super easy to work with. We highly recommend Bernice if you are ever looking to buy or sell a home!